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Frequently Asked Questions - Business

What is a Virtual Assistant?

A Virtual Assistant - commonly known as a VA - is a contractor who works remotely and can provide services to support you in your business without having to physically be in the office.

 

A VA will work out of their own office, have a registered business (ABN), relevant insurances and have all the necessary tools.

 

Utilising a VA means you can save time, energy, and money which can often enable you as the business owner to create that work-life balance you have dreamed of. Supporting you so that you can focus on the tasks you do love to do and hand over the tasks you don’t. And so much more!

 

What skills/services can a Virtual Assistant do for me?

The list is quite endless. There are generalist (or allrounder) VAs who offer a range of administrative services and then there are VAs that offer very specific services such as social media, technical support, and virtual reception just to name a few.  For a free downloadable pdf document which lists 50 tasks that can be performed by a VA, simply click on the button below and join our mailing list.

 

 

At Virtuellie, our VA services include:

  • general administration  

  • executive administration   

  • event management

  • project management

  • relationship management 

  • digital marketing   

  • customer service

  • form creation

  • document formatting

  • email campaigns

  • research

  • cloud and file sorting  

 

And Virtuellie continues to grow so the possibilities are endless.

 

What if I cannot see the service I need on the website, can Virtuellie still help me?

Absolutely.

 

Most often, as a business owner, you don't know exactly what services you might require. You just know you need support.

 

If you don't see the service you require, please do contact us today and we can arrange a complimentary 30-minute Discovery Call to understand exactly what you need and what we can offer.

 

Why would I choose a VA over an employee?

Some of the main benefits of outsourcing to a VA are:

  • Cost savings.

    • You only pay VAs for the work actually done and not lunch and other breaks or water cooler chats that often occur.

    • There are no overheads such as Super, Payroll Tax, leave entitlements, etc.

    • VAs have their own equipment such as desk, laptop, phone, internet

  • Scalability. The work that a VA does for your business can be scaled up or down depending on your business cycle. You can get a VA to do as little or as much as you need or want.

  • Good communicators. VAs are well versed in remote (virtual) working and use a plethora of tools to keep the lines of communication open with you. Whether this be by phone, email, Slack or project management systems like Click UP or Asana. But what is valuable, is that the chosen tool of communication is chosen by you the client.

  • VAs understand business ownership. We are also business owners and so understand the pressures of working in and on your business, how important your goals and operations are. Unlike an employee who has a single role, within a single department and who generally only see the smaller picture that impacts them.

 

What is the process/ How does it work?

When you outsource to Virtuellie, we have a simple process:

  • Initial enquiry made by you, the business owner.

  • Complimentary 30-minute Discovery Call with Ellie.

  • If you believe Virtuellie is the right fit for you and your business - Proposal sent.

  • Proposal accepted; Service Agreement sent for signature.

  • Complimentary Kick-off Session before works start (with Ellie and your assigned VA) where we will confirm we have all the details and access we need to execute the work required.

 

What if I no longer require your services?

Scalability is one of the key benefits of engaging with a VA through Virtuellie and we understand that sometimes, you may only have some one-off projects with a timeline. Or perhaps something completely outside your control has had an impact on business (remember that pandemic of 2020?).

 

Whether it is ongoing work or one-off projects that need to be finished up earlier than expected or planned for, Virtuellie requires 2-weeks’ notice from final day of work.

 

This notice period allows us to wrap up the work we have been doing for your business to a quality standard, avoid any additional charges and to finalise invoicing.

 

Virtuellie is solution-driven and works hard on matching clients to VA(s), so we will work closely with you around this conversation to see if there is anything we can do to improve or make changes, if it is more something isn't working.

 

What if I am not happy with my VA or the work conducted?

If you are not satisfied with your assigned VA or the work conducted, please reach out to ellie@virtuellie.com.au  so we can discuss your concerns and work together on a solution.

 

What insurances are provided by Virtuellie VAs?

Virtuellie VAs have all the relevant insurances for the services they are offering. These may include (but may not be limited to) Professional Indemnity, Cyber and Public Liability insurances.

 

Certificates of Currency are sighted as part of a VAs recruitment process and updated as applicable.

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